UIChicagoUIChicago
UIChicagoUIChicago
CoursesProfessors
My SchoolSparkyAI
MKTG 485

Customer Experience Management

Department of Marketing

3 credit hoursUsually offered: Fall, Spring
Avg GPA
3.69
Easiness
4.30
Total regs
225

Grade Distribution

Spring 2022–Spring 2026 · Percentages use A–F and W outcomes

Avg GPA
3.69
A
79.0%
177
B
14.7%
33
C
4.9%
11
D
0.4%
1
F
0.4%
1
W
0.4%
1
A–F + W
224
Other outcomes
1
All registrations
225

Quick Insights

Avg GPA
3.69
Easiness
4.30
C or better
99.1%
Among A–F outcomes
D or better
99.6%
Among A–F outcomes
Withdrawal rate
0.4%
Among A–F and W outcomes
Most common grade
A
Letter grades only
Outcomes counted
224
A–F and W outcomes

MKTG 485 by Professor

Ranked by historical GPA for 2024SP–2026SP · A–F outcomes only · minimum 20 graded outcomes

#1
Trujillo Torres, Lez Ecima
3.73
RMP
4.5
6 reviews
Graded
139
Total regs
141
#
Professor
Avg GPA
Student rating
Graded
Total regs
Keep Exploring

Keep exploring

Compare a professor, browse nearby courses, or ask Sparky.

Best professor lead
Trujillo Torres, Lez Ecima

Top GPA signal with 139 grades.

Avg GPA 3.73Open profile →
More from MKTG
MKTG 360
Introduction to Marketing
MKTG 469
Global Mktg for BBA Online
Decision shortcut
Ask Sparky about this class

Get a quick summary of difficulty, fit, and professor picks.

About This Class

Applying customer experience concepts, tools, and research methods in order to understand and manage customer-centric business models across industries. Course Information: Prerequisite(s): MKTG 360 .

UIChicago by Sparky Labs

Powered by real course, professor, and campus data.

Methodology
1
Trujillo Torres, Lez Ecima
3.73
4.5 (6)
139
141
Ask Sparky →